Article Number: DRJEVS012639547
ISSN: 2734-2174

Vol. 4(5), Pp. 165-173 July 2022

Copyright © 2022

Author(s) retain the copyright of this article

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Creative Commons Attribution License 4.0.

Original Research Article

Management Strategies on Reducing Interpersonal Conflict in Public Secondary Schools in Tarime Urban, Mara, Tanzania

Albinus Messanga*

Demetria Gerold Mkulu


The purpose of this research was to assess the efficacy of managerial solutions in the resolution of interpersonal conflict in public secondary schools located in Tarime Urban. This research was driven by a single, overarching purpose, which was to identify the difficulties encountered by principals of public secondary schools in Tarime Urban when attempting to resolve interpersonal problems between students. In the study, mixed research methods and convergent parallel research designs were used. In the course of the research, a total of both probability and non-probability sampling methods were utilized, and the sample size ended up being 150 participants. Through the use of questionnaires and an interview guide, both quantitative and qualitative data were obtained. In order to conduct an analysis of the quantitative data using SPSS version 20, descriptive statistics were utilized. The results of the analysis were given in table form. Thematic analysis was used to make sense of the qualitative information that was gathered through the use of a field data note book and a smart phone. The content validity of the instrument was used to validate the quantitative instrument, and the split-half reliability was 0.85. Peer review was used to validate qualitative instruments, and dependability was used to ensure qualitative instrument reliability. According to the findings, different kinds of interpersonal conflicts can be seen in public secondary schools, including those that are affective, substantive, interest, value, and goal-oriented. According to the findings of the study, the challenges that principals of public secondary schools face when attempting to manage interpersonal conflict include the following: the conflict itself; a lack of support, security, and resources; and a lack of knowledge; the environment; communication; and cooperation. According to the findings of the study, heads of school in public secondary schools should resolve interpersonal problems by employing multiple tactics such as meetings, negotiations, communication, collaboration, scolding and warning, mediation, guidance and counselling, and instruction.

Keywords: Conflict resolution, managerial strategies, public secondary schools


 Received: June 20, 2022  Accepted: July 23, 2022  Published: July 30, 2022

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