Assessing the Psychological Effects of Remote Work Technology among Employees of Selected Private Firms in Abia State, Nigeria

Abstract

The rapid adoption of remote work, spurred by the COVID-19 pandemic, has highlighted its psychological effects on private sector employees. This study evaluates the impact of remote work technology on the mental well-being and job performance of employees in Abia State, Nigeria, focusing on depression, anxiety, and stress. Using the Job Demands-Resources (JD-R) model, it examines the link between technology use and psychological outcomes while considering organizational support and job characteristics as moderating factors. A mixed-methods approach, including DASS-21 data and interviews with HR managers and team leaders from five selected firms, reveals that remote work technology can heighten stress, anxiety, and depression due to limited infrastructure and high workloads. However, effective organizational practices and flexible arrangements significantly alleviate these effects. The findings highlight the need for policies that encourage work-life balance, optimize technology use, provide mental health resources, and promote supportive practices to improve employee well-being in remote settings, offering guidance for organizations and policymakers in Abia State and beyond.