Digitalization and Administrative Service Delivery in Akwa Ibom State College of Education, Akwa Ibom State, Nigeria

Abstract

In line with global trends, most organizations (public or private) are all moving toward digitalization for effective and efficient service delivery. This paper examines the role of digitalization in enhancing administrative service delivery in Akwa Ibom State College of Education. Faced with challenges such as inefficiency, limited access, and transparency issues, the education sector in Nigeria stands to benefit substantially from digital transformation. This study explores the current state of digitalization, its impacts, challenges, and future prospects in Nigerian universities and colleges. The study is qualitative in nature, relying on secondary sources of information. Based on the Technology-Organization-Environment (TOE) as the theoretical framework, we analyze the influence of digital solutions on institutional operations, with findings indicating that digitalization can improve service quality, processing speed, and accountability. Nonetheless, the study reveals issues such as inadequate infrastructure, limited digital literacy, and resistance to change hinder progress. Accordingly, the study recommends increased investment in digital infrastructure, enhancing personnel training, as well as establishing supportive policies for sustained digital transformation.