Article Number: DRJMSS37854919


ISSN: Coming Soon

Vol. 1 (1), pp. 1-4, August 2020

Copyright © 2020

Author(s) retain the copyright of this article

Original Research Article

The Effect of In-Service Training on the Performance of Categories of Selected Bank Staff in Imo State, Nigeria

*Udeh, Promise C.

Okoli, Uju,

Teidi, Emmanuel


This study aimed to assess how in-service training influences the performance of Bank staff in Imo State. However, the prerogative to determine the beneficiaries of in-service training rest on unit Heads who often recommend their colleagues at the senior staff cadre. The human capital theory and system theory were used to uncover the importance of employee training on job performance A sample size of 577 respondents was selected using cluster sampling and simple random sampling technique from a study population of 1202 persons. Responses were gathered with the use of questionnaires. Data collected was analyzed and presented in frequency distribution tables, while the hypothesis was tested using chi-square (χ2). The study revealed that employees at the senior staff level benefit more from training opportunities in comparison to other categories of bank employees. This lopsided training practice negates effective performance and job commitment to middle level and low-level employees. The researcher recommends that performance appraisal methods should replace the prerogatives exercised by Heads of banking units. The training needs of middle level and low-level staff should be prioritized because these employees are the drivers of banks’ objectives.

Keywords: Banks, in-service training, motivation, performance, bank staff

 Received: June 8, 2020  Accepted: July 12, 2020  Published: August 31, 2020

1Udeh Et Al

Copyright © 2020 Direct Research Journal of Management and Strategic Studies